Service Design ∙ Wallpad ∙ IoT
Soundy
A smart home solution to mitigate inter-floor noise disputes
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Duration: 2016.03-09 / Revised 2024. 02
Team: Product Designer(3), Motion Designer(1)
Platform: iOS based Wallpad App, Web
Role: Desk Research, User research, UX Design, UI Design, Usability Test
Background
Background
Inter-floor noise is worsening beyond stress into a deadly conflict
Inter-floor noise is worsening beyond stress into a deadly conflict
Inter-floor noise has become a serious social problem that threatens public health and safety beyond simple noise problems in Korea, and active solutions are urgently needed.
Current process for inter-floor noise conflict
Current process for inter-floor noise conflict
The current solution process is a structure in which no sanctions can be imposed on the perpetrator unless the victim is actively involved, adding to the stress of the victims.
Goal
Goal
Reduction of violent crimes and complaints due to noise between floors
Protecting the rights and interests of victims and strengthening the responsibility of perpetrators
Define
Define
To deeply research about the neighbor relationship, it is necessary to interview 3 cases who are in circumstances that are prone to make noise. 1) Family with 3 children, 2)One with instrument as a hobby, 3) Family with dogs. All the interviewees are living in apartment houses.
1. Discrepancy in Noise Perception
1. Discrepancy in Noise Perception
A survey of residents revealed a significant disparity in noise perception between those making noise and those affected. Over 60% of noisemakers were unaware of disturbing others, while 51.6% of victims reported no change in behavior despite complaints. This indicates a clear disconnect in understanding noise impact and necessitates targeted interventions.
💡Insight💡
💡Insight💡
An automatic notification and information provision system needed for the perpetrator to feel responsible and make efforts to reduce the noise.
An automatic notification and information provision system needed for the perpetrator to feel responsible and make efforts to reduce the noise.
2. Reluctance to Confront Neighbors Over Noise
2. Reluctance to Confront Neighbors Over Noise
Survey data reveals a strong aversion to direct confrontation regarding inter-floor noise. Only 27% of respondents have complained about noise, with 42% opting to endure the disturbance to maintain neighborly relations. This indicates a clear need for alternative dispute resolution mechanisms.
💡Insight💡
💡Insight💡
In order to improve understanding between neighbors and reduce the incidence of disputes, it is necessary to know the status without facing each other and to manage by third parties.
In order to improve understanding between neighbors and reduce the incidence of disputes, it is necessary to know the status without facing each other and to manage by third parties.
Solution 1: Notification feature for awareness
Solution 1: Notification feature for awareness
When embedded sensors detect noise, they send immediate visual and audible notifications through the smart wall pad in the household. The notification is turned off only when the button 'I will be careful' is pressed, helping the perpetrator actively recognize and pledge to be careful of noise generation.
Solution 2: Information about the noise is provided continuously
Solution 2: Information about the noise is provided continuously
To enhance user understanding of noise levels, the system provides real-time noise visualizations. Users can immediately see a graphical representation of their home's noise level after an alert. For more context, hourly and weekly noise trends are displayed, compared to average levels of the same building household for easier interpretation.
Solution 3: Notification in advance functionality
Solution 3: Notification in advance functionality
In the case of predictable noise events (e.g., construction, moving, housewarming, etc.), we tried to prevent conflicts by sharing information and improving understanding between neighbors by registering them in advance through the noise notification system. In addition, in the case of registered events, we tried to give merit by increasing the threshold for noise notifications.
Solution 4: Third-party data management
Solution 4: Third-party data management
To mitigate direct confrontation between neighbors, a centralized data management system is proposed. This system will securely store noise data and pre-scheduled noise events, facilitating transparent information sharing. Additionally, it will provide a platform for residents to submit noise complaints, enabling efficient dispute resolution and evidence collection.
Result
Result
92% of Positive assessment of the experience with this product
92% of Positive assessment of the experience with this product
A beta test conducted among individuals who have experienced inter-floor noise revealed a 72% positive user satisfaction rate. The majority of participants expressed satisfaction with the product's ability to provide real-time notifications and visualize noise data. This feedback indicates a strong potential for the product to increase awareness of noise-related issues and encourage proactive measures to reduce noise pollution.
However...
However...
There are technical limitations such as sensor accuracy, noise detection range, and data processing speed. Also, If not all household actively utilize the system, the effectiveness of the system can be limited.
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